Once your order is placed and payment goes through, it moves into processing right away. Our team fulfills and ships quickly, which means orders cannot be changed or cancelled after checkout.
Common requests
- Adding items. Items cannot be added to an existing order. Please place a separate order for any additional items.
- Applying a discount code. Codes must be entered in your cart before payment. We cannot apply codes or price adjustments to an order once it is complete.
- Correcting a shipping address. If the order has not shipped yet, email us immediately and we will correct it at no charge. See I entered the wrong shipping address for what happens after an order ships.
If you need urgent help with an order you just placed, open a support ticket or email support@protidehealth.com right away with your order number.
Changes are not guaranteed, but the team will help if the order has not yet started processing.
Need to change something? Open a support ticket as soon as possible with your order number and what needs changing. Changes are not guaranteed once processing has started.