You will receive email updates at each stage of your order: when it is being prepared, when it ships with a tracking number, when it is out for delivery, and when it is delivered.
Where to find your tracking number
- Shipping confirmation email. Sent once your order is handed to the carrier. It includes the carrier name and tracking number.
- Your account. Log in to My Account and open the Orders section. The tracking link appears there once the order has been dispatched.
- Track My Order page. Enter your order ID and the billing email used at checkout.
Tracking not updating yet?
Tracking can take up to one business day to show movement after we hand the package to the carrier. If you have not received a shipping confirmation within three business days of ordering, check your spam folder first, then open a support ticket or email support@protidehealth.com with your order number.