If the order has not shipped
Open a support ticket or email support@protidehealth.com immediately with your order number and the corrected address. We will update it at no charge, provided the order has not yet shipped or been processed.
If the order has already shipped
An incorrect or incomplete address entered at checkout becomes the customer's responsibility once the package is with the carrier. Your options depend on the carrier:
- UPS. You can usually redirect or hold the package yourself through UPS Change My Delivery.
- USPS. USPS cannot reroute a package to a different address. It will usually be returned to us as undeliverable, or you can ask your local Post Office to hold it for pickup.
If the package is returned to us, we can reship it to the corrected address.
Please double-check your address before completing checkout. It is the fastest way to avoid a delay.
Need an address corrected? Open a support ticket right away with your order number and the correct address. The sooner we hear from you, the better the chance it has not shipped yet.