You do not need to sign in to follow up on a ticket. Every update is sent to you by email from support@protidehealth.com, and replying to that email adds your message to the same ticket.
Viewing your tickets online
If you would rather see everything in one place:
- Click Sign in at the top of the help center.
- Click your name, then My activities, or go straight to your requests page.
- Your requests are listed with their current status. Open one to read the full conversation or add a reply.
Signing in for the first time
The help center uses its own login, not your protidehealth.com store account. Which option to use depends on whether you have contacted support before.
If you have already emailed us or opened a ticket
An account was created for you automatically when your first ticket came in, so do not sign up again. Click Sign in, then Request password next to "Emailed us for support?". Enter the email address you used for your ticket and you will receive a link to create a password. Once signed in, your existing tickets are listed on your requests page.
If you have never contacted us
Click Sign in, then Sign up. Enter your name and email address and we will send a welcome email to verify your address and set a password.
If you try to sign up with an address that already has an account, you will get an email saying an account already exists. That is expected. Use the Request password link on the sign-in page instead, or click Forgot password.
What the statuses mean
- Open. Our team is working on it.
- Awaiting your reply. We need something from you before we can continue.
- Solved. The ticket is closed. Replying to it reopens the conversation.
Have a new question? Open a support ticket rather than replying to an old one, so it reaches the right person quickly.