If you cannot find your answer in the help center, open a ticket and our US-based support team will get back to you, usually within 24 hours.
What to include
- Issue type. Pick the closest match from the dropdown so your ticket reaches the right person.
- Order number. Found in your order confirmation email. Include it for any order, shipping, or payment question.
- Billing email. Only if it is different from the email you are writing from.
- Photos. For a damaged or incorrect item, attach clear photos of the product and packaging.
- Carrier case number. If you are following up on a lost package.
What support can help with
Orders, shipping and tracking, payments, returns claims, accounts and coupon codes, and certificates of analysis. Usage guidance and research protocols are not provided, and our support team cannot answer such questions. This is a firm, standard policy reflecting the research-use-only status of our products, not a case-by-case decision.
Support hours
Monday to Friday, 9 AM to 8 PM Pacific, and weekends, 9 AM to 5 PM Pacific. Tickets received outside those hours are answered in order when the team is back online. You can also email support@protidehealth.com directly.