No. Protide Health supplies products for laboratory and research use only. Our support covers orders, shipping, and batch documentation; usage guidance and research protocols are not provided, and our support team cannot answer such questions. This is a firm, standard policy reflecting the research-use-only status of our products, not a case-by-case decision.
Responsibility for experimental design, conduct, and compliance with all applicable laws and regulations rests solely with the qualified researcher or qualified research institution. Any specifications we publish describe the physical and chemical properties of a compound for research reference only and are not instructions for use. For analytical details, please refer to each product’s Certificate of Analysis (COA) and product specifications.
What support can help with
- Orders, shipping, and tracking
- Payments and billing
- Account questions
- Batch documentation and certificates of analysis
Requests for usage or research protocol information will be declined. Customers who, in our judgment, do not meet the qualified researcher requirement may be refused access to our online ordering platform and may have their account closed.
For anything related to your order or documentation, open a support ticket or email support@protidehealth.com.
All Protide Health products are for research use only. Not for human use.