Because of the specialized nature of research compounds, the regulations that govern them, and the inability to verify storage conditions once a product leaves our facility, all sales are final. Orders cannot be cancelled, returned, or refunded once payment goes through, whether or not they have shipped or arrived.
The only exceptions
A return, replacement, or credit is considered in two situations:
- Wrong product shipped. A different compound, quantity, or concentration than what you ordered.
- Damaged or defective on arrival. For example, a broken vial or a compromised seal.
How to submit a claim
- Open a support ticket or email support@protidehealth.com within 7 calendar days of delivery. Claims submitted after 7 days are not considered.
- Include your order number and a description of the issue.
- Attach clear photos of the product and its packaging showing the damage, defect, or wrong item.
- Keep the product sealed in its original packaging. Opened or used products are not eligible.
Once a claim is verified, we resolve it with a replacement at no cost, a store credit, or a refund to the original payment method, at our discretion.
Not eligible
- Change of mind or no longer wanting the product
- Ordering the wrong product
- Opened products or broken seals
- Claims submitted more than 7 calendar days after delivery
- Damage caused by improper storage or handling after delivery
Before disputing a charge
Please open a support ticket or email support@protidehealth.com before opening a chargeback with your bank. Nearly every shipping, delivery, or product issue is resolved quickly by our support team. Opening a chargeback before contacting us slows the resolution and may affect your account.
The full policy is available at protidehealth.com.
Received a damaged or incorrect item? Open a support ticket within 7 calendar days of delivery with your order number, a description of the issue, and clear photos of the product and packaging.